Privacy Policy & Cookies

1. Data Controller

NCOM spol. s r.o. processes personal data in accordance with applicable legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and related legislation governing the provision of healthcare services.

2. What personal data we process

• identification data, such as first name, surname, date of birth and other data required to identify a patient,
• contact data, such as telephone number, e-mail address and postal address,
• health insurance details,
• health-related data and other data recorded in medical records,
• data you share with us by telephone, e-mail or via the contact form,
• technical data related to use of the website, such as IP address, cookies and similar technologies where used on the site.

3. The purposes for which we process personal data

• provision of healthcare services,
• maintenance of medical records,
• patient scheduling and appointment management,
• communication with patients,
• handling enquiries submitted via the contact form,
• fulfilment of obligations towards health insurance providers, public authorities and other authorised entities,
• protection of the rights and legitimate interests of the controller,
• ensuring the operation, security and functionality of the website.

4. Legal basis for processing

• compliance with a legal obligation,
• performance of a contract or steps taken prior to entering into a contract,
• provision of healthcare services and maintenance of medical records in accordance with applicable legislation,
• legitimate interests of the controller,
• consent of the data subject where required in a specific case.

5. Who may have access to your personal data

Your personal data may, to the extent strictly necessary, be disclosed to contractual partners who provide us with website technical operation, hosting, e-mail services, IT support, accounting or administrative services. These partners process personal data solely in accordance with our instructions and are obliged to ensure their protection.

Personal data may also be disclosed to health insurance providers, public authorities or other entities where required by law.

6. How long we retain personal data

We retain personal data only for as long as is necessary to fulfil the purpose of processing and for the period required by applicable legislation.

Data recorded in medical records is retained for the period prescribed by legislation governing medical documentation.

Data obtained via the contact form, e-mail or telephone is retained for as long as strictly necessary to handle your request and any subsequent communication, or for as long as necessary to protect our legitimate interests.

7. Contact form

If you contact us via the contact form, telephone or e-mail, we will use the data you provide solely for the purpose of handling your request and any subsequent communication.

Providing this data is voluntary; however, without certain data it may not be possible to handle your request.

8. Cookies

The website may use cookies and similar technologies for the purposes of correct website operation, security, visitor analytics and performance measurement, and, where applicable, marketing purposes.

Some cookies are essential for the correct functioning of the website; others may only be used on the basis of your consent.

9. Your rights

• request access to your personal data,
• request correction of inaccurate or outdated data,
• request erasure of personal data where no legal obligation prevents this,
• request restriction of processing,
• object to processing,
• withdraw consent to processing where processing is based on consent,
• lodge a complaint with the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).

10. Security of personal data

We have implemented appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or unauthorised disclosure.

11. Contact

NCOM spol. s r.o.
Registered address: Lidická 977/23a, 602 00 Brno
Practice address: Mezírka 983/16, 602 00 Brno
E-mail: info@4mdental.cz
Phone: +420 725 857 346